The Qustodio Calls & Messages app doesn’t recognize my child’s device.Įnsure that the cable connecting your child’s device to your computer is working properly and, if possible, connect it directly to your computer without an adaptor. If you’ve forgotten your encryption password, please see this help article from Apple. It is specific to the device and may be different to the device’s passcode or Apple ID password. This is the password used to encrypt the device’s local backups. What is this?ĭuring the setup process, you may be asked to enter your encryption password. The Qustodio Calls & Messages app is requesting an encryption password. If you uninstall the app, you will have to go through the setup process again to reinstate it. If you quit the app, the syncing process will stop and you’ll need to log in again to resume it. The Calls & Messages app must remain running on your computer for monitoring to continue. Please note that both the computer and your child’s iOS device need to be connected to the same Wi-Fi network to be able to update.ĭo I need to keep the Qustodio Calls & Messages app on my computer? You can also manually update them by clicking the ‘refresh’ button in the Calls & Messages app. How often do the calls and messages update?Ĭalls and messages will update automatically every hour. We’ve answered some common queries about setting up and using calls & messages monitoring below. You can also switch on or off monitoring completely by toggling ‘Calls & messages monitoring’ at the top. There, you can switch on or off ‘Show message content’. To change the amount of information that you can see, go to your child’s profile and choose calls & messages in the rules menu. The complete content of the SMS messages and iMessages they’ve sent and received.Who your child is exchanging SMS messages and iMessages with.Who your child is exchanging phone calls, FaceTime calls, and WhatsApp calls with.The following information will be shown in your child’s timeline: What kind of calls and messages activity can I see? Note that the information you see will be updated when your child’s iOS device and your Mac computer are connected to the same Wi-Fi network. To see their full calls and messages history, including message content, go to their timeline. ![]() Log in to Qustodio and go to your child’s profile. Where can I see my child’s calls and messages?
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